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Your right to erasure

Account & Data Deletion Request

Request deletion of your Zolo Funds account (web portal and the ZoloFund Android app) and the personal data linked to it.

DPDP Act 2023 · Google Play User Data policy
Developer: Animazon (sole proprietorship of Nandhakumar Ganesan)
Applies to: Web portal (app.zolofunds.com) & ZoloFund Android app
Timeline: Completed within 7 business days after we confirm the request is yours
Who can request deletion

Any registered user — business owners, branch staff and field collection agents — can ask us to delete their account and personal data. Borrowers' loan records belong to their lender; we forward borrower requests to the lender and help them complete it.

1. What is deleted and what is kept

DataWhat happensWhy
Login & sessionsRevoked and deletedPassword hash, active sessions and app login tokens are removed so the account can no longer be used.
Personal detailsDeletedName, mobile number, email, profile photo, push-notification tokens and device identifiers linked to your account.
Financial transaction recordsKept up to 8 years, without your contact detailsLoans, collections, receipts and vouchers your account handled must be preserved under the Prevention of Money Laundering Act, 2002 and the Income Tax Act, 1961. They are kept only for audit and regulatory purposes.
Unsubmitted leads & draftsDeletedEnquiries and draft applications that never led to a loan are removed completely.

2. How we process your request

  1. You submit the form below, or email us (see section 3).
  2. We acknowledge by email with a reference number.
  3. We confirm it is you by contacting you on your registered email or mobile number. This stops anyone else from deleting your account.
  4. We complete it. For staff and owner accounts we inform your organisation's owner, revoke your access and delete your personal details. For borrowers we forward the request to your lender.
  5. We email you when the request is complete — within 7 business days of confirmation.

3. Ways to request deletion

  • Online form: fill in the form below (recommended).
  • From the app: open the ZoloFund Android app → Settings → Request Account Deletion. This opens this page.
  • Email: write from your registered email to support@zolofunds.com with the subject "Account Deletion Request".

4. Deletion request form

Use the email and mobile number registered on your account so we can find and verify it.

5. Questions & grievances

If something goes wrong with your request, contact our Data Protection & Grievance desk:

Entity: Animazon (sole proprietorship of Nandhakumar Ganesan)
Office: 155, Animazon, Narayana Valasu, Nasiyanur Road, Erode - 638011, Tamil Nadu, India
Grievance email: grievance@zolofunds.com
Support: support@zolofunds.com
Helpline: +91 80894 05950 (Mon–Sat, 9:30 AM – 6:30 PM IST)
Acknowledgement: within 24 hours of receipt